Friday, March 27, 2009

Why Would You Pick Verizon Phone Service?

About a week ago we were awakened at 1:30 a.m. by our Slomin Alarm System SIREN! I ran through the house expecting to find an intruder. I banged into a wall, since I was half asleep, and busted my head as well as cut up my foot. My son, who is temporarily staying with us in a downstairs apt ran through a door to get to me and broke the door. Neither of us could find anyone in the house and I shut off the alarm. There was no warning beep prior to the alarm siren (which was deafening) going off. We called Slomin and were told that if phone power is cut off for 15 seconds or more the alarm system activates without any warning beep in the siren emergency mode.

After cleaning up the blood on the carpet from my wounds we went back to sleep, I called Verizon Customer service the next morning and after reviewing all of his notes the CSR told me there was no cut-off in power in any of his information. I then called Slomin and was told, for the 2nd time, that it was Verizon's fault for cutting off power to the phone. Again I called Verizon Customer Service and was told they had no information. I demanded that they connect me with a supervisor. Twenty minutes later ( as I was on hold) a supervisor came on the line and read the previous notes on my account. She told me that she would investigate and get back to me the next day. She called the next day to report that, in fact, it was Verizon's fault. Apparently there was trouble in the FIOS lines and they were repairing the problem in the middle of the night, assuming it wouldn't impact on any customers. They forgot that many of us have alarm systems tied into the phone lines.

Each night the same supervisor has been calling me to report that the "ticket is still open" and that repairs have not been completed.

What would have happened if I had not demanded that a supervisor talk to me? I believe that Verizon's Customer Service and communications with customers is POOR at best; I had bad experiences before. As I wait for the repair, my wounds are healing but the downstairs door is still broken. The supervisor told me that Verizon would take care of that but so far no one has contacted me about it. I think I will share this story with a couple of major market TV stations as well as my Blogger friends.

Monday, March 16, 2009

The Colors of RED and GREEN

There’s something about the colors of RED and GREEN that can make or break your entire day. Why are we so disposed to changing attitudes when either of these colors show up? For one, RED is not as "feel good" as other colors. Stop Signs are RED. I need to get somewhere fast and that color keeps me from movin' on. Same thing with RED stop lights on the street. Again I’ve got to stop! The RED Light district leads to the downfall of men! Women with RED hair who work in the RED light district can be a double whammy! Fire extinguishers are colored RED. If you have to use one that’s not good. In the RED Badge of Courage, lots of soldiers in the Civil War got killed. Mars is the RED Planet. There’s no air to breathe so that’s not good. Hot Pepper sauce comes in a RED bottle. I broke one of them at home the other day and it spilled all over the kitchen floor. Believe me that wasn’t good.

Now for the color GREEN. GREEN grass makes you feel good…nothing like laying down in the grass under a tree in the Spring on St Patty's Day with a GREEN beer. GREEN is the color of the new attitude with the environment. GREEN plants in the house give you oxygen (unless you forget to water them like I do). GREEN is the color of vegetables that are good for us even though you hated your Mother for shoving them in front of your face.

I could go on and on but I’m starting to sound more and more like Andy Rooney (I’d better check the length of my eyebrows).

I forgot to tell you that the most pleasant GREEN that I have been looking at lately is the color of the numbers on my Stock list. They were all RED under George Bush (didn't I see him with RED eyes during one Press Conference?)